Last modified 01.17.24

Answering.com, LLC's Privacy Policy emphasizes our commitment to safeguarding customer privacy, especially concerning Personally Identifiable Information (PII). PII is defined as per U.S. privacy laws and refers to “…information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.” 

The policy aims to transparently outline the practices around the collection, usage, and protection of PII, and we encourage readers to review this policy so as to understand how their personal data is handled in relation to the website's services.

Applicable Laws

Our digital platform adheres to U.S. and Colorado laws.

 

When do we gather data?

We collect information from you when you register on our site, place an order, fill out a form, send us an email or enter information on our site.

 

What information is collected?

When using or registering on our site, you may be asked to provide your name, business name, email address, phone number, mailing address, credit card information or other details in order to provide you services or further information, or to help you with your order or payment.

 

Utilization of your data

At Answering.com, LLC, we utilize the information we gather from you in various ways to enhance your experience with us. This includes:

1. Tailoring your experience: We use your data to cater to your specific needs more effectively.

2. Enhancing our website: Your feedback and data help us continually improve our online services.

3. Boosting customer service: Your information assists us in responding more efficiently to your requests and support needs.

4. Processing transactions: We handle your information securely and confidentially, ensuring it is not misused but only employed to fulfill your specific service requests or orders.

5. Communication: The email address and phone number you provide may be used not only for order-related updates but also for periodic company news and information about our products or services.

This section of the policy underscores our commitment to responsibly using your information to better serve you, respecting your privacy at every step.

Live Chat

We provide a ‘Live Chat’ application to help our visitors with immediate assistance to their inquiries right on our website. A record of this conversation may be stored for quality assurance purposes.

 

Protecting visitor data

Cookies are small text files placed on your device by our website. They help us remember your preferences, process items in your shopping cart, and understand your interactions with our site. This enhances your experience and allows us to improve our services.

We use both our own cookies and third-party cookies to assist in the operation of this website.

For example, we employ Google Analytics cookies to gather aggregated data about site usage, helping us improve our website. These cookies are managed by Google, which uses the data under their privacy standards.

We also use third-party social plug in content sharing cookies for logged-in users of some social media networks.

Our cookies serve to:

Help remember your shopping cart contents and information requests.

Understand and save your preferences for future visits.

Compile aggregated data about site traffic and interactions, to help us improve our user experience, products, and services.

You can control cookie settings through your browser, including receiving alerts when cookies are being sent or disabling them entirely. However, disabling cookies may affect the efficiency and functionality of our services.

For browser-specific instructions on managing cookies, please refer to the appropriate support pages for Edge, Firefox, Chrome, iOS (Safari, Firefox, Chrome), and Android (Chrome, Firefox).

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org/manage-cookies/

 

CalOPPA Compliance

We comply with the California Online Privacy Protection Act (CalOPPA), ensuring your privacy rights are respected. CalOPPA requires commercial websites and online services to post a privacy policy in regards to collecting and sharing personally identifiable information from California consumers.

According to CalOPPA we agree to the following:

You can visit our site anonymously.

Our privacy policy is linked on our homepage, and is easily visible to site visitors.

Users will be notified of any privacy policy changes on our Privacy Policy Page.

Users are able to change their personal information by logging in to their account, or speaking with us during normal business hours, or sending us a support request ticket.

Your personal information is secure with us and will not be shared with external parties without your explicit agreement. In compliance with the California Online Privacy Protection Act, you have the liberty to modify your personal data at any time through the Client Portal on our website. Should you wish to update your information or have any inquiries, feel free to reach out to us at our Contact Us page or via email at support@answering.com.

Users can visit our site anonymously by utilizing their browser privacy settings, or with a third party anonymous browser such as Tor.

Do Not Track signals

Currently, we do not support 'Do Not Track' requests from web browsers to enable full functionality of our website, particularly for social media interactions. We also use cookies from third parties to help operate and analyze our website usage.

Children’s Online Privacy Protection Act

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not collect personal information from children under 13. Our services are intended for users aged 13 and above.

Third Party Disclosure

We respect your privacy and do not sell, trade, or transfer your identifiable information to external parties without prior notification, except to partners who assist in our website operation, business conduct, or service provision, under confidentiality agreements. We may disclose your information to comply with legal obligations, enforce our policies, or protect rights and safety.

Third party links

We may feature third-party products or services on our website. These entities have their own privacy policies, and we are not responsible for their content or activities. However, we strive to maintain the integrity of our site and welcome any feedback about these external links.

 

Third party behavioral tracking

We allow third party behavioral tracking through via Google Analytics. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Fair Information Practices

The Fair Information Practices Principles are central to U.S. privacy law and have influenced global data protection laws. To align with these principles, in the event of a data breach, we will promptly notify users via email within 7 business days and through an on-site notification within 1 business day. We uphold the individual redress principle, allowing legal action against non-compliant data collectors and processors.

 

CAN SPAM Act

The CAN-SPAM Act governs the use of commercial email and sets out requirements for these messages, including the rights of recipients to stop receiving emails and establishes penalties for violations.

We collect email addresses for communication about orders and to provide updates, news, and information on products or services.

In compliance with CAN-SPAM, if at any time you would like to unsubscribe from receiving future emails, you can email us at support@answering.com and we will promptly remove you from all future correspondence, barring those that may be necessary to fulfill or inform you about current or pending orders.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through this website, and not to information collected offline or through other services offered by answering.com.

 

Changes to our Privacy Policy

Changes to our privacy policy we will reflected on this page. The date of last update will be reflected near the top of this section. 

 

Contacting Us

For any questions relating to this policy, you may contact us using the information below.

Website: 
answering.com/contact-us

Email: 
support@answering.com

Phone: 
970-829-8200

Mail:
Answering.com, LLC
1001 E. Harmony Rd.
Ste A-342
Fort Collins, CO 80525