Terms of Service.

1. Agreement to these Terms

These Terms of Service ("Terms") govern your use of the website at answering.com (the "Site"), operated by answering.com LLC ("answering.com," "we," "us," or "our"). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

2. Scope — the Site, not our services

These Terms cover your use of the Site only — browsing it, contacting us, booking a call, and trying the demo agents. They do not govern the services we provide to customers. If you engage answering.com to provide voice, chat, or related services, that relationship is governed by the separate written agreement between us (including, where applicable, a Data Processing Addendum and a HIPAA Business Associate Agreement), which controls over these Terms to the extent of any conflict.

3. Using the Site

You may use the Site for lawful purposes and to learn about and evaluate our offerings. You agree not to:

• use the Site in violation of any law or these Terms;
• copy, scrape, harvest, or systematically extract its content or data;
• interfere with or disrupt the Site, or attempt to gain unauthorized access to it or its underlying systems;
• introduce malware or use the Site to transmit harmful code;
• misuse the demo agents (see Section 4); or
• use the Site to infringe anyone's rights or to send unsolicited or unlawful communications.

We may suspend or restrict access for anyone who misuses the Site.

4. Demo voice and chat agents

The Site lets you test our technology by calling a demo phone number or chatting with a demo agent. These demos are provided for demonstration and evaluation only. By using them, you understand and agree that:

• demos may be recorded and transcribed, as described in our Privacy Policy;
• the demo agents are illustrative — their responses may be incomplete or inaccurate, and you should not rely on them for any decision;
• you should not share sensitive, confidential, or regulated information — such as health, financial, or other personal data about yourself or anyone else — with a demo agent; and
• we may change, limit, or discontinue the demos at any time.

5. Communications

When you give us your phone number or email address through the Site, you agree that we may contact you to respond to your inquiry and discuss your interest in our services — by phone, email, or text. Message and data rates may apply to any texts. You can opt out of non-essential communications at any time.

6. Intellectual property

The Site and its content — including its text, design, graphics, the answering.com name and wordmark, and other marks — are owned by answering.com or its licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, revocable license to view the Site for its intended purpose. You may not reproduce, distribute, modify, or create derivative works from the Site without our written permission. "answering.com" and our logo are our trademarks; you may not use them without permission.

7. Your submissions and feedback

If you send us ideas, suggestions, or feedback about our offerings, you grant us a worldwide, royalty-free, perpetual license to use them for any purpose, without obligation or compensation to you. Please do not send us anything you consider confidential through the Site.

8. Third-party links

The Site may link to websites we do not operate or control. We are not responsible for their content, and these Terms do not apply to them.

9. Disclaimers

The Site and the demo agents are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any demo output will be accurate. Your use of the Site is at your own risk.

10. Limitation of liability

To the fullest extent permitted by law, answering.com and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of the Site or the demo agents. Our total liability for any claim relating to the Site will not exceed one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

11. Indemnification

You agree to indemnify and hold answering.com harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the Site or your violation of these Terms.

12. Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute relating to the Site or these Terms will be brought exclusively in the state or federal courts located in Larimer County, Colorado, and you consent to their jurisdiction.

13. General

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce any provision is not a waiver of it. These Terms are the entire agreement between you and us regarding your use of the Site.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date above. Your continued use of the Site after changes take effect means you accept the updated Terms.

15. Contact

Questions about these Terms: